Step by step instructions for:

  • Adding a new authentication device/phone
  • Managing your existing devices
  • Changing your phone number
  • Re-activating Duo Mobile
Need help enrolling in Duo?Scroll to contact info
screen capture showing sign screen on 2factor.washburn.edu

1. Visit 2factor.washburn.edu
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2. Enter your credentials

  • Authenticate with your Washburn credentials.
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3. Check for push notification

  • Check your phone for a Duo push notification, or otherwise utilize an alternative Duo authentication method by clicking on Other options if your usual method isn’t presented by default.
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4. Select login option

  • Select options:
    • Duo Push
    • Duo Mobile passcode
    • Bypass code
    • Manage devices
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5. Verify whether this is your device

  • Choose the appropriate option presented.

Once In, select options

screen capture showing options to add new phone or update old phone

1. Options for New Phones

  • If you have a new phone to enroll to replace your old one (but still have the same phone number), choose, “I have a new phone.”
  • If you have a new phone number, you will have to choose “Add a device.”
    • See section below “Adding more devices” 
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2. Set up new phone with same number

  • If you have a new phone with the same number, click 'Get started.' 
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3. Download Duo on your device

  • On the device you are enrolling, download the Duo Mobile app from the appropriate app stores presented. Click Next.
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4. Scan code in Duo or click 'Get activation link instead'

  • Scan the presented QR code on the Duo Mobile app you just installed on the device you are enrolling. You are done!
  • Otherwise, click on “Get an activation link instead.”
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5. If you chose 'Get activation link instead', submit email address

  • After clicking on “Get an activation link instead,” you can tell Duo to send the activation link to your Washburn or a personal email account.
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6. If you chose 'Get activation link instead', click activation link

  • Open the activation email from no-reply@duosecurity.com on the device you are enrolling and click on the activation link. Otherwise, scan the presented QR code on the Duo Mobile app on the same device.
  • Congratulations! Your device is now enrolled in Duo and can be used to authenticate to your Washburn email, among other protected services.

Adding more devices

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1. To add a new device

  • Click on “Add a device.”
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2. Select Duo notification

  • After choosing, “Add a device,” you will be presented with only one choice at this time: Duo Mobile. The Duo Mobile app is available for most current smartphones and tablets.
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3. Enter phone number

  • If you are enrolling another smartphone number, enter it here, then hit Continue.
  • Otherwise, click on “I have a tablet.”
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4. Download Duo app on device

  • On the device you are enrolling, download the Duo Mobile app from the appropriate app stores presented.
  • Click Next.
screen capture showing QR code and 'Get activation link instead' link

5. Scan QR code or click 'Get an activation link instead'

  • Scan the presented QR code on the Duo Mobile app you just installed on the device you are enrolling.

  • Otherwise, click on “Get an activation link instead.”
screen capture showing field to enter email address

6. If you chose 'Get activation link instead', enter email

  • After clicking on “Get an activation link instead,” you can tell Duo to send the activation link to your Washburn or a personal email account.
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7. If you chose 'Get activation link instead', click activation link

Open the activation email from no-reply@duosecurity.com on the device you are enrolling and click on the activation link. Otherwise, scan the presented QR code on the Duo Mobile app on the same device.

Congratulations! Your device is now enrolled in Duo and can be used to authenticate to your Washburn email, among other protected services.

Help with enrolling in Duo

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Need Assistance with Duo Enrollment?

If you need help enrolling in Duo, we're here to assist you! Please reach out to us by:

Email: support@washburn.edu
Phone: 785-670-3000

When contacting us, please include the following information:
Your Name
Washburn Identification Number (WIN)
Cell Phone Number
Contacting us from a personal account (Gmail, Yahoo, etc.) will work for this process
We look forward to assisting you!

No need to stand in line if you need assistance with enrolling in Duo. Contact us via email or phone so we can help you with enrollment.

For more info on how to use and manage Duo, see the Duo section on the ITS Training page or reference the Duo enrollment instructions.

GET IN TOUCH WITH ITS

Email the Technology Support Center
Email ITS Support

Call us for technical assistance
785.670.3000

Visit the Help Desk
Located in Bennett, Room 104

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