Guides and Tutorials
ITS Staff provide assistance through step-by-step training materials or video tutorials in all areas.
Additional help can also be found by contacting the Technology Support Center, 785.670.3000 or email support@washburn.edu .
Read&Write
- Quick Start Guide for Read&Write (PDF)
- Signing in to Read&Write (PDF)
- Training Guide for Read&Write (PDF)
Closed Captioning (coming soon)
- Video overview on Closed captioning
- Video tutorial on Youtube closed captioning
- Video tutorial Zoom closed captioning
- Video tutorial on using the ITS Access Request Form
- Video tutorial on Logging into MyWashburn for the First Time
- Washburn Active Directory Accounts (WUAD)
- See the "Need Help?" section of the Washburn Password Management website
- Set new password instructions
Special Adobe license for faculty
Argos Report Viewer and Writer
- Watch the Argos 5.4 Report Viewer training video
- Download the Argos Report Viewer guide
- Watch the Argos 5.4 Report Writer training video
Argos Datablock Designer
Watch the Argos Advanced training video for DataBlock Designers and MAPS Administrators who have already completed the Report Viewer, Report Writer, and DataBlock Designer training. It covers topics such as use of multiple forms on a dashboard, drill-down charts, OLAP cubes, and the Argos API.
Argos Web Viewer
- Download Banner 9 timesheet instructions for Exempt Staff
- Download Banner 9 timesheet instructions for Non-Exempt Staff
- Download Banner 9 timesheet instructions for Students
- Banner On Demand Training
Video Tutorials
Logging into Cascade and the Dashboard (1:21)
ITS equipment available for checkout
Zoom Audio Recorder
Swivl
- Video overview on Swivl
- Swivl Demo video
- Video tutorial on setting up the Swivl
- Download Word document on Swivl Instructions
- Video tutorial on Connecting Swivl to Bluetooth
- Video tutorial on Connecting Swivl to a Tripod
- Video tutorial on Disassembling Swivl Setup
AirServer - Wirelessly connecting to the projector
Interactive projective user guides
- Download pdf for Projector and Laptop Quick Start - One page, quick start guide for getting up and running. It is posted on the wall of the classroom.
- Download pdf for Projector Easy Interactive Tools - Explanation of all the buttons that can be found on the "Easy Interactive Tools" program on the laptop and when using the interactive whiteboard.
- Download pdf for BrightLink Projector User Guide - Full projector user guide from Epson.
- CTEL Teaching Resources - Includes information on Active Learning.
Local Businesses with Free Wi-Fi
- Installing Office programs on Windows and Mac
- Microsoft Teams Group Request Form
- Setup Email on iOS Apple mobile devices
- Setup Email on Android devices
- Setup Email on Apple Mail on MacOS
Attention All Users: During Summer 2022, ITS will be disabling basic authentication, also known as legacy authentication, in lieu of modern authentication for its Office 365 tenant. What this means is that 3rd party email clients (and others that tie into your Washburn Office 365 account) may need to be reconfigured.
If you are using an Outlook client, whether on the web, desktop, or mobile, you shouldn't need to do anything, as you are already using modern authentication.
For more information on how to prepare for this change and when it will affect you, visit https://www.washburn.edu/disablebasicauth.
CIO Campus Phone System Update
Skype for Business
Voicemail
Phones
- Video overview on VVX 310 (Most common phone on campus)
- Video overview on VVX 410
Need Skype for Business on a personal computer?
- Visit https://portal.office.com/account#installs and select "Install Skype". Please note, a headset or microphone will be needed to use Skype for Business.
Using Skype for Business after basic authentication is disabled
- General Information & Help
- Print from multiple devices:
Virtual Private Network (VPN)
- To enroll in Duo, please contact User Services at support@washburn.edu or 785-670-3000.
- Washburn GlobalProtect VPN
- How to Authenticate With Duo Using a Duo FOB or Hardware Token
- Duo 2-factor device self management (Also: How to update Duo if you changed your mobile phone)
Virtual Desktop
- VDI Quick Start Guide PDF - HTML
- VDI Quick Start Guide PDF - Client iOS
- Using virtual desktop via VDI (18:16)
Students are not given VPN access at this time. To access remote resources at the university, such as network drives and remote access to lab resources, please sign up for Duo and use VDI (Virtual Desktop Infrastructure). Duo will also be used for increasingly more university resources in the near future.
- To enroll in Duo, please contact User Services at support@washburn.edu or 785-670-3000.
- Duo 2-factor device self management (Also: How to update Duo if you changed your mobile phone)
- How to Authenticate With Duo Using a Duo FOB or Hardware Token
- VDI Quick Start Guide PDF - HTML
- VDI Quick Start Guide PDF - Client iOS
Telecommuting Quick Start Guide
ITS equipment available for checkout
Enrolling in DUO
Virtual Private Network (VPN)
Phones – Skype for Business
Remote Desktop (RDP)
- Using Remote Desktop (18:16)
Virtual Desktop (VDI)
- Wireless for students, faculty & staff
- Wireless for visitors
- Eduroam
- Local Businesses with Free Wi-Fi
- Parking Lot 1
- Parking Lot 2
- Parking Lot 4
- Parking Lot 6
- Parking Lot 7
- Parking Lot 9
- Parking Lot 10
- Parking Lot 11
- Parking Lot 16
- Parking Lot 18
- Parking Lot E
- Parking Lot K
- Parking Lot P
- Parking Lot R
GET IN TOUCH WITH ITS
Email the Technology Support Center
Email ITS Support
Call us for technical assistance
785.670.3000
Visit the Help Desk
Located in Bennett, Room 104
